Leeds Data Science Meetup: Call Centre Excellence with Snowflake Intelligence

January Meetup

Welcome to our first meetup of 2026. We are pleased to announce that our meetups will now be hosted by Parallax @ The Elbow Rooms. Please see the directions provided on this page.

We are pleased to welcome Mark Pybus, presenting “Unleashing Operational AI: Call Centre Excellence with Snowflake Intelligence” and Boyang Chen on “Modern Data Governance”.

If you would like to volunteer as a speaker for our 2026 programme, please reach out to us at [email protected].

Schedule

• 18:00-18:45h: Refreshments (Food served on a first-come, first-served basis)
• 18:45-18:50h: Welcome
• 18:50-19:25: Speaker 1: Mark Pybus
  Unleashing Operational AI: Call Centre Excellence with Snowflake Intelligence
  Snowflake intelligence is a suite of AI tools and Large Language Models that together allow non-technical users to gain immediate, powerful insights from data. This session provides a practical case study on how call centre operational teams are leveraging Snowflake Intelligence to drive measurable performance gains. Mark details how these AI capabilities were leveraged, with a demo, tips, tricks and lessons learnt from one of the largest deployments of Snowflake Intelligence

• 19:25-20:00h: Speaker 2: Boyang Chen
  Modern Data Governance
  This presentation explores how modern data governance software helps organisations manage, trust, and get more value from their data. As businesses collect and analyse information from an ever-growing number of sources, maintaining data quality, consistency, and compliance has become increasingly important.
  Data governance tools address these challenges by providing centralized platforms for cataloging data, tracking lineage, managing policies, and enforcing standards across the enterprise. They make it easier for teams to discover reliable data, understand how it’s being used, and ensure it meets both internal and regulatory requirements. These platforms also contribute to better data quality by using metadata, automation, and user feedback to detect errors and improve datasets over time. Overall, the presentation highlights how data governance software turns fragmented, untrusted data into a well-managed asset that supports accurate analytics, informed decision-making, and successful AI initiatives.

About Boyang Chen

Boyang Chen is a senior data scientist with a Ph.D. in Biotechnology and extensive experience applying machine learning, predictive analytics, and NLP to real-world health and business data. At Dexcom, he leads initiatives that integrate global health data into actionable insights, from predictive modeling to customer experience analytics. Passionate about data-driven innovation, Boyang has published research in Diabetes Technology & Therapeutics and Bioelectrochemistry, and actively shares applied AI projects on GitHub and Medium.

News and Announcements

Have a news item or announcement you’d like to make about upcoming data events or job opportunities in Leeds? Comment below or contact us directly ([email protected]) and we’ll do our best to circulate this information at the end of the session.

Please contact the organisers if you would like to volunteer as a speaker for future events.